Terms and Conditions of Sale
Liv-Italy AS
Registered office: Holenveien 21, 1479 – Lørenskog
Company registration number: 934 906 519
Email: info@liv-italy.com
Last updated: 03.11.2025
1. Introduction and Definitions
These General Terms and Conditions of Sale govern the contractual relationship between Liv-Italy
AS (hereinafter referred to as “Liv-Italy”) and the end user purchasing the services offered
(hereinafter referred to as the “Client”).
Liv-Italy AS operates as a travel consultant and organizer of tourism-related experiences. Its
activities are governed by applicable Norwegian legislation regulating travel service providers, in
compliance with the Package Travel Act and related regulations, as well as the General Data
Protection Regulation (EU Regulation 2016/679 – GDPR).
Acceptance of these Terms implies full adherence to the above-mentioned legal framework.
2. Scope of the Contract
This contract covers the provision by Liv-Italy of tourism, experiential, educational and/or
consulting services, including but not limited to: travel packages, food and wine experiences,
events, team-building activities, workshops, travel consultancy, and other ancillary services related
to tourism or hospitality.
These services are those described in the individual offers presented to the Client via the
company’s website, direct communications (email, social media, brochures, telephone, or other
official channels), and accepted by the Client in accordance with this contract.
Unless otherwise and explicitly stated in the accepted offer, flights, travel insurance, and any other
services not expressly included in the accepted offer are excluded from this contract. The Client is
solely responsible for arranging such elements independently.
3. Booking and Payment Terms
A booking shall be considered valid only after written confirmation by Liv-Italy and payment of the
required amount according to the instructions provided by the company.
For tours and travel packages, a 30% deposit is required upon confirmation, and the remaining
balance must be paid no later than 30 days before departure.
For other types of services (events, experiences, consultancy, team building, etc.), Liv-Italy may
require full or partial payment upon confirmation.
If payment is not received within the specified timeframe, the booking shall be deemed invalid.
4. Prices and Changes
All prices are expressed in Norwegian Kroner (NOK). Prices may be adjusted in the event of:
● Increases in taxes, fees, or fuel costs;
● Fluctuations in exchange rates.
If the total increase exceeds 8%, the Client may withdraw from the contract within 48 hours without
incurring any penalty.
5. Customized Offers and Exceptions to These Terms
Customized offers are defined as any proposals sent directly to the Client following a request or
on Liv-Italy’s initiative.
Such offers are subject to these Terms and Conditions unless otherwise specified in the quotation
itself, in which case the specific terms indicated therein shall prevail.
6. Cancellation and Refund Policy
6.1 Cancellation by the Client
The following penalties apply:
● Up to 90 days before departure: full refund.
● Between 90 and 30 days before departure: 30% retained.
● Less than 30 days before departure: 100% retained.
Any third-party costs already incurred (e.g. advance bookings with external suppliers) are non-
refundable.
6.2 Cancellation by Liv-Italy AS
Liv-Italy reserves the right to modify or cancel a service in cases of:
● Force majeure (natural disasters, strikes, health emergencies, etc.);
● Objective impossibility to provide the service;
● Failure to reach the minimum number of participants specified in the offer published on the
website, at least 30 days prior to departure.
In such cases, the Client will be offered one of the following options:
● An alternative service of equal or higher value; or
● A full refund of all amounts paid.
6.3 Exclusion of Liability
Liv-Italy shall not be held liable for any additional costs (e.g. flights, hotels, transfers) purchased
independently by the Client.
7. Client Obligations
The Client is required to:
● Provide accurate information at the time of booking;
● Hold valid travel documents (passport, visas, etc.);
● Comply with all instructions and schedules indicated on the website or communicated by the
Liv-Italy team.
8. Limitation of Liability
Liv-Italy will act with the utmost diligence but shall not be held responsible for:
● Damages, losses, or delays caused by third-party suppliers or by failure to meet the
obligations described in Article 6;
● Events of force majeure or unforeseen circumstances;
● Loss or damage to personal belongings;
● Injuries, illness, or physical harm sustained by participants during travel or activities, unless
directly caused by negligence or breach of duty by Liv-Italy.
9. Booking Modifications
Any changes requested by the Client after booking confirmation are subject to:
● The availability of suppliers and services requested; and
● Payment of any additional costs, including administrative fees or price differences compared
to the original booking.
10. Consent to Use of Images
By participating in activities organized by Liv-Italy, the Client consents to being photographed or
filmed during the experiences.
Images and videos collected may be used by Liv-Italy for promotional purposes, including social
media, the company website, and marketing materials, without any compensation to the Client.
If the Client does not wish to be photographed or filmed, they must expressly inform the Liv-Italy
team before the start of the activity.
11. Complaints and Assistance
Complaints must be reported immediately to Liv-Italy representatives during the service.
Formal complaints must be submitted in writing within 7 days after the end of the trip.
Liv-Italy AS commits to providing adequate assistance in accordance with EU Directive 2015/2302.
12. Data Protection (GDPR)
The Client’s personal data will be processed in compliance with EU Regulation 2016/679 (GDPR)
and Norwegian privacy laws.
For more details, please consult the Privacy Policy available at www.liv-italy.com.
13. Governing Law and Jurisdiction
This contract shall be governed by Norwegian law. Any disputes arising shall be subject to the
exclusive jurisdiction of the Oslo District Court.
14. Alternative Dispute Resolution
Before taking legal action, both the Client and Liv-Italy agree to seek an amicable settlement
through mediation, negotiation, or arbitration, where possible.
15. Acceptance of the Terms and Conditions
By confirming the booking, the Client declares that they have read, understood, and accepted
these General Terms and Conditions of Sale in their entirety.